Fotopro Shipping, Returns & Limited Warranty

Effective date: October 20, 2026. These terms apply to consumer orders placed on fotoprostore.com. They do not reduce rights or more favorable commitments attached to an earlier order. Purchases from another retailer should be handled through that retailer's return process; contact us if you need help identifying the appropriate support channel.

Nothing in this policy limits mandatory consumer rights. Where local law provides additional rights, longer periods or different remedies, those requirements apply. Our voluntary return service and commercial warranty are additional to those rights.

1. Shipping & Delivery

We normally prepare in-stock orders for dispatch within 1–3 business days. Processing time is separate from transit time. Business days are Monday to Friday, excluding applicable public holidays.

Delivery estimates depend on the product, available stock, dispatch location and destination. International shipments typically take approximately 10–12 business days or longer after dispatch. These are estimates, not guaranteed dates. Product-specific pre-order or back-order estimates will be provided separately. If a delivery date has been agreed, your rights relating to that date remain unchanged.

We will email tracking information after dispatch. Orders may arrive in separate packages. If an order is delayed, contact us for an update; you do not need to wait for a fixed number of days before asking for assistance.

Shipping charges

Available shipping options and charges are displayed before you pay. Charges vary by destination and service; there is no single worldwide flat shipping rate.

Under the current US free-shipping offer, eligible US orders with a subtotal of US$59.99 or more qualify for automatic free shipping on shipping rates of US$6.99 or less. Higher-priced services and ineligible destinations are excluded. Other destinations have separate terms, shown at checkout. Any future offer changes apply prospectively and will be disclosed before purchase.

Please check your address before ordering. Contact us immediately if it needs correction. Changes after dispatch may not be possible; we will explain available options and any reasonable additional costs before you authorize them. Applicable taxes and import charges will be explained at checkout where available. We do not ask customers to pay fees already collected by us.

2. Damaged, Incorrect or Incomplete Deliveries

Please inspect your order when it arrives. If a product arrives damaged, is incorrect, or is missing, contact us as soon as possible, preferably within 7 calendar days of delivery, so we can investigate promptly.

Include your order number, a description of the issue and any available photos of the product, packaging and shipping label. Keep the item and packaging while we review the claim. An unboxing video is helpful if available, but is not required to open a claim. If you no longer have packaging or cannot provide a requested image, tell us and we will consider other reasonable evidence.

The 7-day reporting preference helps us obtain carrier evidence; it does not automatically cancel a valid warranty claim or mandatory consumer rights.

Once we have reviewed the issue, we will explain the appropriate remedy, which may include replacement parts, replacement of the item, or a refund. For a confirmed shipping-related problem or an error on our part, Fotopro covers reasonable necessary return and replacement shipping costs. We will provide a prepaid label where available. Otherwise, we will agree on the shipping method and reimbursable cost before asking you to send anything back. Do not discard or return the item until we provide instructions.

3. Delayed or Missing Packages

Still in transit

If your delivery estimate has passed, contact us. If tracking has not updated for 15 calendar days, please alert us even if the estimated delivery window has not expired. A tracking delay alone does not establish that a package is lost.

We will contact the carrier, review the shipment and give you a next-update date. If the shipment is confirmed lost, or cannot be delivered within the applicable agreed or legally required period, we will arrange a replacement or refund as appropriate. Any statutory cancellation or refund right applies regardless of the carrier's claim timetable.

Marked delivered but not received

Check with household members, neighbors, building management, mailrooms and safe delivery locations. If you still cannot find the package, contact us promptly, preferably within 30 calendar days of the delivery scan.

We will review the address and available delivery evidence with the carrier. We may request a non-receipt statement and other reasonable information relevant to the case. A delivery scan does not by itself close the investigation. A report made later will be considered on the available evidence and applicable consumer rights.

The remedy depends on the findings and applicable law. Theft after a package has been properly delivered is different from loss before delivery and is not covered by our product-defect warranty. We will explain the findings and available assistance rather than promise or deny compensation before investigation.

If an original shipment arrives after we have provided a replacement or refund, please tell us. We will arrange and pay for any return we require.

4. Contact

Email: Alex13189166288@gmail.com

You may also contact us through the website chat. We aim to acknowledge support requests within 1–2 business days. Some investigations require additional time; we will tell you what happens next and when to expect an update.