Fotopro Shipping, Returns & Limited Warranty

Effective date: October 20, 2026. These terms apply to consumer orders placed on fotoprostore.com. They do not reduce rights or more favorable commitments attached to an earlier order. Purchases from another retailer should be handled through that retailer's return process; contact us if you need help identifying the appropriate support channel.

Nothing in this policy limits mandatory consumer rights. Where local law provides additional rights, longer periods or different remedies, those requirements apply. Our voluntary return service and commercial warranty are additional to those rights.

1. Damaged, Incorrect or Incomplete Deliveries

Please inspect your order when it arrives. If a product arrives damaged, is incorrect, or is missing, contact us as soon as possible, preferably within 7 calendar days of delivery, so we can investigate promptly.

Include your order number, a description of the issue and any available photos of the product, packaging and shipping label. Keep the item and packaging while we review the claim. An unboxing video is helpful if available, but is not required to open a claim. If you no longer have packaging or cannot provide a requested image, tell us and we will consider other reasonable evidence.

The 7-day reporting preference helps us obtain carrier evidence; it does not automatically cancel a valid warranty claim or mandatory consumer rights.

Once we have reviewed the issue, we will explain the appropriate remedy, which may include replacement parts, replacement of the item, or a refund. For a confirmed shipping-related problem or an error on our part, Fotopro covers reasonable necessary return and replacement shipping costs. After we approve the claim, please send the item back using a tracked shipping service. Once we receive the item and confirm the defect or error, we will reimburse your reasonable return shipping cost together with the applicable remedy. Please keep your postage receipt and tracking number. Do not discard or return the item until we provide instructions.

2. Delayed or Missing Packages

Still in transit

If your delivery estimate has passed, contact us. If tracking has not updated for 15 calendar days, please alert us even if the estimated delivery window has not expired. A tracking delay alone does not establish that a package is lost.

We will contact the carrier, review the shipment and give you a next-update date. If the shipment is confirmed lost, or cannot be delivered within the applicable agreed or legally required period, we will arrange a replacement or refund as appropriate. Any statutory cancellation or refund right applies regardless of the carrier's claim timetable.

Marked delivered but not received

Check with household members, neighbors, building management, mailrooms and safe delivery locations. If you still cannot find the package, contact us promptly, preferably within 30 calendar days of the delivery scan.

We will review the address and available delivery evidence with the carrier. We may request a non-receipt statement and other reasonable information relevant to the case. A delivery scan does not by itself close the investigation. A report made later will be considered on the available evidence and applicable consumer rights.

The remedy depends on the findings and applicable law. Theft after a package has been properly delivered is different from loss before delivery and is not covered by our product-defect warranty. We will explain the findings and available assistance rather than promise or deny compensation before investigation.

If an original shipment arrives after we have provided a replacement or refund, please tell us. We will arrange and pay for any return we require.

3. Voluntary 30-Day Returns

For a change of mind, request a return within 30 calendar days of receiving your product. The request date determines whether you are within this window. After approval, send the item within 14 calendar days, unless we agree otherwise. Statutory cancellation procedures and deadlines take precedence where applicable.

Products must be undamaged, reasonably clean, and complete with supplied accessories. You may reasonably inspect the product; damage or excessive use beyond that inspection may affect eligibility for our voluntary return service or the refundable amount, to the extent permitted by law. Use protective packaging; original packaging is preferred. Missing packaging alone does not remove mandatory rights.

Contact us for the correct return address before dispatch. Do not use the address on the original shipping label unless instructed. Use a trackable service and retain proof of postage.

For change-of-mind returns, you pay the return shipping cost, including approved international return costs where applicable. We do not charge a restocking fee. Original shipping charges are not refunded for change-of-mind returns, except where required by law. For example, applicable statutory cancellation rights may require refunding the cost of standard outbound delivery.

For gifts or discounted bundles, we will explain any return requirements or fair refund adjustment before you ship. Adjustments will reflect the actual promotion and amounts paid, not an undisclosed penalty. Defect remedies are not conditional on returning unrelated products where that would conflict with your statutory rights.

Items expressly identified as Final Sale before purchase are excluded only from our voluntary change-of-mind service, to the extent permitted by law. This does not exclude remedies for faulty, misdescribed or incorrectly supplied goods, or any mandatory cancellation right. Bulk or corporate orders may have separately agreed commercial terms.

4. Refunds

We will acknowledge a return request and provide instructions within 1–2 business days. Once a voluntary return has been received and checked, we aim to initiate an approved refund within 3–7 business days. Your bank or payment provider may take additional time to post the credit. Any shorter legal refund deadline takes priority, including cases where proof of return is sufficient under applicable law.

Refunds go to the original payment method unless another method is legally permitted and expressly agreed with you. We will explain any proposed deduction and its reason before completing it. For a confirmed defect, damaged delivery or our shipping error, refunds and shipping reimbursements will reflect the applicable remedy and legal requirements; the change-of-mind shipping exclusion does not automatically apply.

5. Limited Product Warranty

Our commercial warranty coverage: tripods and tripod heads: 2 years; accessories: 1 year, starting on the purchase date. A longer product-specific warranty promised at purchase remains valid. This commercial warranty does not shorten any statutory guarantee, including rights relating to accessories.

Coverage applies to defects in materials or workmanship under normal intended use. Contact us with your order number or other reasonable proof of purchase, product details, a description of the fault and available photos or video. We may help you troubleshoot or request the product for inspection.

Our preferred remedies are replacement parts or repair where practical, followed by replacement when needed. If we cannot provide a suitable remedy within a reasonable time, we will discuss an appropriate refund or other remedy required by law. We will disclose and agree any refurbished replacement in advance; statutory rights take precedence.

For a confirmed covered defect, we cover reasonable necessary shipping for the agreed remedy. If you have moved to another country, contact us to discuss logistics; relocation alone does not automatically cancel your rights. Do not arrange an international return at our expense without confirming the route and cost with us.

The commercial warranty does not cover normal cosmetic wear, consumable wear, loss, theft, or damage caused by misuse, accidents, overloading or unauthorized alterations. An unrelated alteration or repair does not automatically exclude a separately proven manufacturing defect. Use within published product specifications and keep mounting connections secure.

Any paid repair outside coverage requires your approval of a quote first. A replacement is covered for the remainder of the original commercial warranty or 90 days after replacement delivery, whichever is longer, without limiting mandatory rights. Fully refunded goods do not retain a separate claim to another refund for the same loss.

6. Optional Extended Warranty

Fotopro offers its own optional extended protection plan for selected products. Where offered, it is shown on the product page or at checkout, and its price, coverage period and terms are presented before you buy. The extended plan is purchased separately and is in addition to our standard limited warranty and to any statutory consumer rights, which it does not replace or limit.

7. Contact

Email: Alex13189166288@gmail.com

You may also contact us through the website chat. We aim to acknowledge support requests within 1–2 business days. Some investigations require additional time; we will tell you what happens next and when to expect an update.